shipping policy
1. Introduction
Thank you for choosing Riviera. We are committed to providing you with a reliable and efficient shipping service. This shipping policy informs you about our delivery times, shipping costs, and other relevant details.
2. Delivery Area
We deliver to addresses within Germany and the European Union. Deliveries outside the EU are currently not possible.
3. Shipping Costs
Shipping costs vary depending on the destination and order value:
Within Germany:
- Orders under €50: €4.95 shipping fee
- Orders of €50 or more: Free shipping
Within the EU:
- Flat shipping fee of €9.95
4. Delivery Times
Delivery times depend on your location and are estimated as follows:
- Within Germany: 2-4 business days
- Within the EU: 5-7 business days
Please note that delivery times may vary depending on product availability and other factors (e.g., holidays, weather conditions).
5. Shipping Providers
We work with reliable shipping providers such as DHL, Hermes, and UPS to ensure that your orders are delivered safely and on time.
6. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number that allows you to check the status of your delivery online.
7. Delivery Issues
If your delivery is delayed or any issues arise, please contact us immediately at service@riviera.com. We will do our best to resolve the problem quickly.
8. Undeliverable Shipments
If an order cannot be delivered due to an incorrect or incomplete address, we reserve the right to charge for a re-shipment.
9. Special Notes
- Orders are processed and shipped only on business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
10. Contact
For further information or questions regarding our shipping policy, please contact us:
Riviera
Friedrichstraße 210
10969 Berlin, Germany
Email: service@riviera.com